Terms and Conditions

All our bridal gowns are made from the finest silks and laces. While all of our pieces are hand made, we cannot provide a refund on the dress once the process has started. After your payment we order all your fabrics, which usually will take 8 -10 weeks, many are hand beaded or hand embroidered to order.  

Our bridesmaid dresses are to be paid in full before we make it, we cannot offer a refund once the process has begun.

We ask for a minimum of 4 months pre-ordering your custom gown, but we are currently booking a year ahead, so as soon as possible Is preferred. We do offer urgent services if and where possible. 

For brides outside NZ we ask for payment in full online, however if a bride is unable to pay for a gown in-full right away, we allow the option for paying 50% non-refundable deposit on ordering, while the other half to be paid upon final payment of completion of gown. We use PayPal for online payment.