Terms and Conditions

All our bridal gowns are made from the finest silks and laces. While each piece is handmade, we cannot provide a refund on the dress once the process has started. Many fabrics are hand-beaded or hand-embroidered to order. After your payment, we will order all your fabrics, which usually take 8-10 weeks to arrive.

For our signature collection, we ask for a minimum of 4-6 months to pre-order, with minor alterations included.

For custom bespoke gowns, we take on a limited number of orders and require bookings to be made at least 9 months (ideally 12 months) in advance.

If you have a tight timeline, we do offer urgent services where available. Please reach out to discuss your needs, and we’ll do our best to accommodate you.

Bridesmaid dresses must be paid in full before production begins, and we cannot offer a refund once the process has started.

For brides outside of New Zealand, we require payment in full online. If a bride cannot pay the full amount upfront, we allow a 50% non-refundable deposit upon ordering, with the balance due upon completion of the gown. We accept major credit cards, bank transfers, and Afterpay. All transactions are processed in New Zealand dollars.

If you cancel your wedding we cannot offer a refund on your gown.

All our gowns are custom made to your measurements and handcrafted, so small variations from the sample may occur.

While we strive for a perfect fit for our overseas brides, some may require minor tailoring, which we take no responsibility for.

For sizing, alterations, and shipping information, please refer to our website or get in contact.