For bespoke we recommend booking 12 months in advance, with a minimum of 9 months before your wedding date. This allows us to schedule an initial consult and ensure we have time for any required fittings and alterations to create your one-of-a-kind dress.

For our signature collection, a minimum of 6 months is required for pre-order with minor changes.

If you’re working with a tight timeline, we do offer urgent services where available.

Please contact us directly to discuss your needs, and we’ll do our best to accommodate you for an additional fee.

All of our gowns are custom made-to-order, meaning we will create your dress based on your exact measurements. We will specify the measurements we need for each gown, and we provide a measurement sheet to guide you on how to take your measurements.

We don’t charge extra for minor custom design changes to the original gown styles.

While we strive for the perfect fit, we take no responsibility for incorrect measurements. If you have any questions or need assistance, please email us at info@brooketysonritual.com.

Yes, some gowns have alternative colour and fabric options. Please feel free to ask us about these choices for your selected design.

It’s fairly standard in the wedding dress industry for some dresses to require alterations for that perfect fit. In-house fittings and alterations are included to ensure your gown fits beautifully on your big day.

For overseas brides, minor alterations may be required, and you may need to find an experienced bridal seamstress for any adjustments.

We take great care in making your gown to your measurements, but we cannot be responsible for alterations outside of our workshop.

Please allow 1 month to 6 weeks before your wedding date for shipping.

We use NZ couriers within New Zealand. Once shipped, orders typically arrive 6-10 days after dispatch, though actual delivery times may vary based on origin, destination, and customs delays.

We aim to ship your order within 3 business days from final receipt of payment.

For any special shipping requests, please contact us directly, and additional charges may apply.

We will do everything in our best effort to ship your order to you by your required date.

Please allow 1 month to 6 weeks before your wedding date for shipping.

Once shipped, orders typically arrive 6-10 days after dispatch, though actual delivery times may vary based on origin, destination, and customs delays. We do ship internationally, and delivery times may vary by country. We aim to ship your order within 3 business days from final receipt of payment.

International Shipments:
Please note, international deliveries may be subject to customs duties and import taxes, which are the responsibility of the buyer. These charges vary depending on the country. You can contact your local tax department for confirmation of applicable taxes.

For any special shipping requests, please contact us directly, and additional charges may apply.

We do not offer returns for change of mind or for minor alterations needed after purchase.

If your gown is faulty, we will either repair or replace it at our discretion, and we will take the utmost care to ensure the perfect fit.

If you have any queries or concerns, please contact us at info@brooketysonritual.com

You can buy directly online, and we’ll get in touch with you to confirm your order. Alternatively, you can email us with the name of the dress you're interested in, and we’ll assist you from there.